EXCHANGES & RETURNS
We invest a great deal of love and care in the making of each piece.
However, in the following scenarios it is possible to Exchange the product:
1. Size/Style Exchanges: We understand that finding the perfect fit is crucial, and we are happy to accommodate size or different style exchanges. If you receive an item that doesn't fit as expected, please inform us within 48 hours of delivery. We will gladly exchange it for the correct size.
In case of Style Exchanges, you can exchange your product for a different style of the same price or higher by paying the difference.
Store credit valid for 3 months can also be availed against your order. (Must be redeemed in the given timeframe or considered void.)
As a company policy we do not provide Refunds on any product sold.
2. Condition of the Item: To be eligible for a size exchange, the item must be in its original, unworn condition, with all tags attached and packed securely. Any damage to the piece in transit will result in cancellation of the exchange.
3. Exchange Shipping: You can ship the order back to our warehouse and the size exchange will be shipped back to you accordingly.
5. Limited Timeframe: To ensure a smooth exchange process, please make sure to inform us within 48 hours of delivery if you need to exchange the size. Requests made after 7 days of receiving order will not be accepted.
6. Delivery Timeline: We deliver within the domestic region in 0-7 working days. This means that customers can expect to receive their orders within that time frame after placing them.
7. Custom Sizes: Any item which has been customised as per specific measurements or style isn't eligible for any exchanges or returns.
Sale Items: Any Item Purchased on SALE shall not be eligible for any exchange.
We appreciate your understanding of our no returns policy, as it helps us maintain a sustainable approach to fashion. By avoiding unnecessary returns, we reduce carbon emissions and waste associated with the fashion industry.
We hope this policy addresses your concerns. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.
Please contact our Customer Care at +918779186562 on whatsapp.
In case, a store credit note is issued please make sure you redeem it in the given time frame. Any request post the validity will not be entertained by the brand.
We make every effort to promptly dispatch our pieces.
Ordered product will be Ready to Ship in 5-7 working days. Consequently, you can expect your ordered items/ products to arrive within 15-20 working days from the date of order placement.
You may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Thank you for supporting our homegrown brand and appreciating the effort and love we put into crafting each garment from scratch.